Terms of Service
Last updated August 2026
Welcome to ShinePoint. By creating an account or booking a detail you agree to these terms. Please read them carefully.
1. The marketplace
ShinePoint connects vehicle owners ("customers") with independent mobile detailers ("detailers"). We are a marketplace, not the provider of detailing services. Detailers are independent contractors, not employees of ShinePoint.
2. Accounts
You must provide accurate information and keep your login secure. You’re responsible for activity under your account. You must be at least 18 to use ShinePoint.
3. Bookings & payments
Prices are set by detailers. Payment is processed securely through Stripe; ShinePoint retains a platform fee from each completed booking. Tips go to the detailer. Cancellations and refunds follow the policy shown at booking time.
4. Conduct
Don't arrange payment off-platform, harass other users, or misrepresent damage. We may suspend accounts that violate these terms, file false disputes, or repeatedly no-show.
5. Damage & disputes
Detailers document vehicle condition before work begins. If you disagree with an outcome, open a dispute in the app and our team will review the photo evidence from both sides.
6. Liability
ShinePoint provides the platform "as is." To the extent permitted by law, we are not liable for the acts of independent detailers or customers. Insured detailers carry their own coverage; insurance status is shown on each profile.
7. Changes
We may update these terms; we'll note the date above. Continued use after changes means you accept them.
8. SMS & text messaging
Text updates are optional and never required to book or use ShinePoint. If you opt in (Account settings or the post-booking prompt), we send up to a couple of messages per booking — a reminder before your appointment and a link to track your detailer in real time. Message and data rates may apply. Reply STOP to cancel at any time, HELP for help. We never share your phone number with third parties for marketing.
9. Contact
Questions: shinepoint.support@gmail.com · (213) 534-7417