Privacy Policy
Last updated October 25, 2026
This policy explains what Richard David Rodriguez Padilla DBA ShinePoint collects, why, and your choices.
What we collect
Account details (name, email, phone, and confirmation that you're 18 or older), profile info you add (photo, bio, vehicle), booking details (address, service, schedule), photos taken during jobs (before/after and damage documentation), messages sent in-app, ratings, a detailer's precise location while on the way to and at a job, and payment metadata handled by Stripe. We never see or store full card numbers. Identity checks, for detailers and for customers who file a dispute on a job over $200 or a second dispute, are done by Stripe, which compares your photo ID with a selfie. We receive the verification result and session reference, and server-side age checks read your verified date of birth from Stripe without storing that date in the age-check helper. ID images and selfies are handled by Stripe. If you leave your email on our coming-soon page, we keep it (with your language) only to email you once when ShinePoint opens. Every email has an unsubscribe link, and you can ask us to delete it at any time.
How we use it
To run the marketplace — match you with detailers, show your location on the map, process payments, document jobs, resolve disputes, and send service notifications. We do not sell your personal data.
Who can see it
Your detailer sees what's needed to do the job (name, address as described below, vehicle, photos). Detailers can also see private ratings other detailers have given a customer. Admins can review bookings, photos, and disputes for safety and support. Service providers process data on our behalf: Supabase (hosting and storage), Vercel (website hosting), Stripe (payments and identity checks), Google (maps and address search; Apple Maps on iPhone), Cloudflare (the bot check at sign-in), Sentry (error reports), Resend (email), OpenRouter and its model providers (AI assistants and document/image processing as described below), and our text-messaging provider.
Photos & storage
Public profiles and portfolio images are public. Booking photos are stored in private storage and are available to booking parties and authorized admins. Anyone holding the customer’s valid signed tracking link can also view the booking photos exposed by that feature, using expiring photo URLs. Do not forward a tracking link unless you intend to share that access. Expiry cannot recall screenshots or copies already saved. Uploading private booking evidence does not grant advertising permission.
Location during a job
Your exact address is shown to a detailer only after they accept your booking, and only on the day of the job. While a detailer is on the way or working, their live location is shared with you for tracking and with ShinePoint admins for safety. We stop sharing it when the job ends. When a detailer taps “I’ve arrived,” we record the time, their GPS position and how far it was from the job address. We also record when a customer opens a tracking page. Only ShinePoint admins can see these records, and we use them to settle cancellation and no-show disputes and to keep jobs safe.
AI assistants and document scanning
Driplee and Bo use AI to respond to messages. AI also reads images submitted through insurance-document checks, vehicle-photo extraction, receipt processing, service-price scanning and client-list imports. These inputs are sent through OpenRouter to the model providers handling the request and can contain contact details, insurance or vehicle information and receipts. Only submit information you are authorized to share; do not include passwords or full payment-card details. Assistant conversations are stored with your account for continuity. Review AI output for mistakes; the assistant requires confirmation before charging a card or changing a booking.
Your choices
Account settings let you edit profile details, deactivate your account, or request permanent account closure. Closure removes your account from normal use but does not instantly erase every record or third-party copy. Some booking records, restricted archives, deletion feedback and payment records remain as described below. Self-service closure is blocked while a booking, dispute or payout is unresolved; you can still email a privacy request to shinepoint.support@gmail.com. We cache your map location on your device; clearing browser or app data removes that cache.
SMS & phone number use
We use your phone number through our messaging provider, Sent, for the message categories and permissions described in the Terms. This includes requested invitations and opt-in confirmations as well as booking updates. A detailer’s possession of your number does not by itself give permission for marketing. We do not sell or share mobile information or messaging-consent records with third parties for their promotional use. Reply STOP to opt out, change your settings, or contact support.
How long we keep it
We keep account information while your account is open. Routine job GPS and arrival/no-show records are removed from active tables after 3 years, and assistant messages after 1 year. Account closure can preserve restricted snapshots of booking, dispute, payout, review, message, photo-reference and location records, plus a deletion-request record. We also retain restricted evidence of the terms version you accepted and when. Archives are separate from active-table cleanup. Payment, tax, security and dispute records may be retained where necessary for those purposes or required by law. Copies held by payment and identity providers follow their retention policies. Contact us to request deletion of retained information; we will assess what can be removed and explain any applicable exception.
Your rights
You can ask for a copy of your personal information, ask us to correct it, or ask us to delete it by emailing shinepoint.support@gmail.com; you can also delete your account in Account settings. We'll confirm the request comes from you and respond within 45 days. We do not sell your personal information or share it for cross-context behavioral advertising, and we use sensitive information such as precise location and identity checks only to provide the service. We won't treat you differently for using these rights. We don't share personal information with third parties for their direct marketing. We don't track you across other websites, so we treat browser Do Not Track signals the same as any other visit.
Children
ShinePoint is only for people 18 and older, and we ask everyone to confirm their age. We don't knowingly collect information from anyone under 18. If you believe a minor has an account, contact us and we'll delete it.
Google account data
If a detailer connects Google Drive, ShinePoint can only see and change the files it creates there, and uses that access only to keep the detailer's mileage log, expenses and receipt photos in their own Drive. We don't use Google data for advertising, don't sell it, and people at ShinePoint don't read it unless you ask us to, it's needed for security, or the law requires it. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. Disconnect anytime under Mileage & receipts.
Security
We use industry-standard measures and access controls. No system is perfectly secure, but we work to protect your data.
Policy updates
We identify the effective date of updates. Material changes are explained in the app; new purposes requiring consent are presented before use.
Contact
Privacy questions: shinepoint.support@gmail.com · (213) 534-7417